Terms & Conditions

 PAYMENT TERMS

1. All invoices are payable on receipt of the invoice date.  The Invoice will be sent via email to the client.
2. Payment will be via bank transfer or online banking.
3. Should any payment fail, the client will be liable for all related charges.
4. A 50% deposit retainer will be required up front prior to the commencement of any contract. Retainers are also required to secure exclusive booked hours on a weekly or monthly basis. Hours worked outside of the retainers will be charged in addition.
5. For ongoing tasks/projects invoices will be sent on the 1st day of each month.  Additional hours will only be worked as agreed by Variety VA and the client.
6. Late and overdue payments will be subject to a 5% late payment fee during the first 30 days and an additional 10% will be levied for every 7 days subsequent to that whilst the payment remains overdue up to 45 days. After the 45 day period has lapsed the consultant will cease services to the client and the agreement placed on hold until the client has paid any outstanding amounts and fees.  

CONFIDENTIALITY

1. Variety VA will not, at any time, either directly or indirectly, divulge, disclose or communicate in any manner, any information that is proprietary to the client, unless specifically requested to do so by the client or obliged to by law.
2. All information and data will be treated with the strictest confidence and will not be used for the personal benefit of Variety VA.  This stipulation will continue after the termination of any Contract of Agreement.
3. A copy of completed tasks will be held by Variety VA for 6 months to 6 years in accordance with guidelines and dependant on the task undertaken, unless the client requests otherwise.
4. Any documents containing personal financial details belonging to the client or the client’s client will be destroyed four weeks after completion and payment of the tasks or project.
5. If required by the client, Variety VA will sign any non-disclosure or confidentiality agreement.

LIABILITY

1. Variety VA cannot be held responsible for any loss or damage to data or equipment relating to projects or tasks, during transit to/from and within its premises.  
2. Variety VA has Professional Indemnity Insurance.
3. Variety VA uses anti-virus protection and all incoming emails/documents will be scanned.  
4. Variety VA reserves the right to delete any unsolicited attachments or mail which causes concern from an unrecognized sender or has no subject heading or contains no message.
5. The client is responsible for their own anti-virus protection.
6. It is the client’s responsibility to ensure that all work submitted to Variety VA is correct and legible. Any errors made by Variety VA will be corrected free of charge.
7. Amendments other than those previously stated, will be charged at the appropriate hourly rate.
8. Variety VA cannot be held responsible for the end use or content of any document produced or edited by them.
9. All completed assignments, returned to the client, will leave the premises in perfect condition – we cannot accept liability for damage or loss caused by Royal Mail. In the unlikely and unfortunate event this should happen, we will do our best to chase any problem up with Royal Mail on your behalf.
10. All final proofreading of work remains the responsibility of the client.
11. Variety VA has all legal requirements in place such as AML, ICO, Professional Indemnity, and Client Due Diligence procedures for Anti Money Laundering purposes.
12. On occasions Variety VA will need to outsource client work to associates in order to fulfill client deadlines or contracts, in the absence of Lauri Jones. Any client contact will still remain with Lauri Jones and any necessary client confidentiality agreements will be signed by the associates. Please confirm if this is or is not acceptable. Yes  or No